Legal
These terms govern use of Vanguard IT Corp websites, iOS and macOS apps, RD Hub, and remote support services.
Effective date
These Terms of Service apply when you access or use Vanguard IT Corp websites, contact forms, support chat, RD Admin, RD Client, RD Hub, remote support tools, and related services. If a separate written agreement applies to a managed service, professional service, or support engagement, that written agreement controls for that engagement.
You may use the services only if you are legally able to accept these terms and are authorized to access the systems, hosts, accounts, or support sessions involved. If you use the services for an organization, you represent that you have authority to bind that organization or act on its behalf.
You are responsible for keeping your credentials, devices, and sign-in sessions secure. You may access only hosts, groups, support sessions, and client data that you are authorized to manage. Tell us promptly if you believe an account, token, device, or support session has been compromised.
Remote access and support tools may allow screen viewing, remote control, keyboard and mouse input, clipboard use, file transfer, device diagnostics, or connection launch features depending on configuration. You are responsible for obtaining any required permission from the device owner, user, client, or organization before starting or joining a remote session.
We handle personal information and support data according to our Privacy Policy. You are responsible for the accuracy of information you submit and for ensuring that your use of the services complies with laws and policies that apply to your organization.
The services may rely on third-party platforms, including identity providers, remote-access infrastructure, Apple services, Microsoft services, hosting providers, and email or logging providers. Your use of those third-party services may also be subject to their own terms and policies.
If you obtain RD Admin or RD Client through Apple services, these terms are between you and Vanguard IT Corp, not Apple. Apple is not responsible for providing support or maintenance for the apps. Apple and its subsidiaries are third-party beneficiaries of these terms for Apple-distributed apps and may enforce these terms as they relate to those apps.
We may update, suspend, or discontinue parts of the services, including app features, host access, support workflows, or website functionality. We may also update these terms by posting a revised version with a new effective date.
The services are provided as available unless a separate written agreement says otherwise. We do not guarantee that the website, apps, remote access, or support systems will be uninterrupted, error-free, or compatible with every device, environment, or third-party service.
To the maximum extent permitted by law, Vanguard IT Corp will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or unauthorized access arising from use of the services. Any liability that cannot be excluded is limited to the amount paid to Vanguard IT Corp for the service giving rise to the claim during the three months before the claim.
These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, unless a separate written agreement states otherwise.
For questions about these terms, contact Vanguard IT Corp through the website contact form at vanguard-it.org/contact-us/.